Delivery and Returns Policy

At MO&PA, we want you to be completely satisfied with your purchase. Below you will find details of your rights as a consumer in accordance with Royal Legislative Decree 1/2007, which approves the consolidated text of the General Law for the Protection of Consumers and Users.

You have a period of 14 calendar days from receipt of the product to withdraw from your purchase without having to provide any reason and without penalty.

To exercise your right of withdrawal, you must notify us unequivocally within the applicable period by:

– Sending an email to [CONTACT EMAIL], stating your name, order number and the products you wish to return, or

– Using the withdrawal form provided at the end of this page.

For a return to be accepted, the products must be:

– In perfect condition, unused and showing no signs of deterioration beyond what is necessary to inspect the product.

– Returned with their original packaging, labels and, where applicable, any certificates or accessories included.

The product must be returned within a maximum period of 14 calendar days from the date on which you notify us of your decision to withdraw. The direct costs of returning the product shall be borne by the customer, unless the product is defective or an error has occurred on our part.

In accordance with Article 103 of Royal Legislative Decree 1/2007, returns are not accepted for:

– Products made to the consumer’s specifications or clearly personalised (for example, engraved leather items, products featuring initials, or customised items for events and weddings).

– Products which, for hygiene reasons, have been unsealed after delivery.

We recommend carefully reviewing the product specifications before confirming a personalised order.

Once we have received the returned product and checked its condition, we will refund the amount paid, including standard shipping costs (excluding any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option), within a maximum period of 14 calendar days from the date on which we are informed of your decision to withdraw.

The refund will be made using the same payment method used for the original purchase, unless you expressly agree otherwise.

If you wish to exchange a product for a different model, size or colour, please contact us at [CONTACT EMAIL]. We will process the exchange subject to availability. Shipping costs associated with the exchange will be agreed upon in each case.

All products are covered by the 3-year legal guarantee against lack of conformity, in accordance with Royal Legislative Decree 1/2007 (as amended by Law 7/2021). If you receive a defective product or a product that does not correspond to what you ordered, please contact us at [CONTACT EMAIL] and attach photographs. We will cover the appropriate repair, replacement, price reduction or refund, as well as the return shipping costs.

In accordance with Regulation (EU) No 524/2013, we inform you that, as a consumer, you have access to the European Online Dispute Resolution platform at:

—

To the attention of [FULL NAME / COMPANY NAME], [ADDRESS], [CONTACT EMAIL]:

I hereby give notice that I withdraw from my contract of sale for the following product:

– Product: ____________________________________________

– Order No.: __________________________________________

– Order / receipt date: _________________________________

– Consumer’s name: ____________________________________

– Consumer’s address: _________________________________

– Date: _______________________________________________

– Signature (only if submitted on paper): __________________